Job Description

Practice Manager

Full-Time | Vienna, VA

About The Women’s Center:

The Women’s Center is a nonprofit community mental health practice located in Vienna, Virginia. We provide high-quality, compassionate, and evidence-based mental health services to individuals and families across the lifespan. Our mission is t o significantly improve the mental health and well-being of all members of our community through counseling, education, and support – regardless of ability to pay.

Position Overview:

The Women’s Center is seeking a full-time Practice Manager to oversee the daily administrative and operational functions of our practice. This role plays a critical part in ensuring a smooth and efficient experience for both clients and staff. The Practice Manager will supervise front-end operations, manage practice systems and workflows, and support organizational growth through data analysis and performance monitoring.

This position works closely with the leadership team and serves as a key point of coordination for staff, providers, vendors, and operational partners.

Key Responsibilities:

Operations:

• Hire, train, supervise, and evaluate front-end administrative staff.
• Manage and coordinate staff schedules to ensure adequate operational coverage.
• Oversee the appointment scheduling process to ensure appropriate client-provider matches.
• Ensure clear and effective communication across the practice.
• Manage daily administrative operations across the Virginia and DC locations.
• Serve as the system administrator for the electronic health record (EHR) system.
• Act as the primary contact for vendors and facility maintenance needs.
• Develop operational documents and workflows and update policies and procedures as needed.

Revenue Growth & Performance Management:

• Manage relationships with third-party partners and service providers.
• Monitor key performance indicators (KPIs) to ensure operational and financial goals are achieved.
• Provide weekly and monthly reports on key metrics to the leadership team.
• Collect, analyze, and report data to support fiscal and statistical analysis.
• Oversee practice records management functions.
• Serve as the primary administrative support contact for clinical staff.

Qualifications:

• Bachelor’s degree required.
• Minimum 3 years of experience managing front-line personnel and administrative operations in a medical or behavioral health practice.
• Proficiency with electronic health record (EHR) systems.
• Strong knowledge of HIPAA regulations and healthcare compliance requirements.
• Experience with insurance credentialing and contracting.
• Strong Microsoft Excel and Access skills.
• Excellent leadership, interpersonal, and communication skills.
• Strong organizational and time-management abilities with exceptional attention to detail.

EOE

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